Customer Service Forgotten

8:46 PM

Everyone has had their fair share of horrible customer service. Many times I have been on the receiving end and  the giving end. With over 10 years of customer service, I know what bad customer service looks and feels like. So when I started my online business I made it a point to make sure that I provided the best customer service possible. I wanted my customers to feel appreciated and share their shopping experience with their friends and family. Positive word of mouth equals more customers! 
More and more people are venturing into the entrepreneurial world without a clue of what it takes to run a business. Research and experience are the best way to begin. Just being a consumer is not always enough. Being a great shopper does not mean you will be a great shop owner just like being a great hairstylist does not mean you will be a great salon owner.

When customers shop with you, they are not only purchasing a product, they are purchasing a service element. Nurturing your customer's trust and developing it into loyalty should be your number one goal. That service element can be the difference between them shopping with you or the 397,587.387,189 other small business owners out there.  Customers will pay extra for great service. You might have a product that is being offered for $10 less at 4-5 other retailers, but the customer will purchase from you because you are known for being trustworthy, your order handling is always efficient and speedy and your communication is excellent when it comes to questions or concerns. 
Most people, myself included, are not great with the public. It's not a bad thing, its just something you have to be able to admit and either you work towards being better with people or you steer clear of them and work the background. But working the background is not always an option when you are running your own business, especially when you are running a sole-proprietorship. If you cannot suck it up and provide the best customer service, in a respectable way, regardless of the way the customer acts, being a business owner may not be for you. The customer is NOT always right but the image you want for yourself and your business should always take precedent and that is something you should consider while on your journey to success.

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